APPLAUSE! HAIR DESIGNS
Background
ApplauseHD received a nasty review that they felt would affect their business and didn't know how to respond. They were also looking for a way to get ongoing reviews from their clients.
Results
We set ApplauseHD up with our Reputation Management system that allowed them to gather all of their reviews in one place and respond to them. So, while they couldn't remove the nasty review, they now had a way to respond to it. In addition, the system also allowed them to send email and SMS review requests to their clients once their service was complete, keeping their review stream current.